We accept reverse charge calls. If reverse charge calls are not available from your locality, costs incurred in contacting AIG Travel can be included as part of your claim. In remote areas we encourage you to test local phone services to ensure you can reach us in an emergency.
Our email address is firstname.lastname@example.org
If you are emailing us, please include a phone number we can call you on, if this is available.
Our fax number is +60 3 2178 4480
Helpful information to have available:
You can also download our assistance app to access assistance tools and services. See details on how to download the AIG travel assistance app here.
world-leading travel assistance
With a wide range of travel, medical, security and services, AIG Travel helps millions of travellers solve problems and manage risks worldwide. We provide services that are available to you from before you begin your trip through to the claims process. Wherever your travels may take you, in the event of a medical emergency, security issue or unexpected travel problem, we are never more than a phone call away.
Flight delays, unpredictable weather, lost and stolen luggage and other travel events are an unfortunate reality of travel today. We can help you with:
From physician referrals to coordination of emergency medical evacuations, we see that your medical needs are met with expediency and expert care: