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Contact Us

General Policy Enquiries

For all General Enquiries in New Zealand call AIG on 0800 269 872 during normal business hours (8.00am to 6.00pm Monday to Friday).


Information on how to submit a claim can be found on the claims page


PO BOX 1745

Shortland Street

Auckland 1010


Our fax number is +64 9 355 3135




Emergency Assistance

In an emergency:

Call us on +64 9 359 1687

We accept reverse charge calls. If reverse charge calls are not available from your locality, costs incurred in contacting AIG Travel can be recovered from AIG. If you are traveling in areas with limited communications infrastructure you are welcome to place test calls to us.

Our email address is

If you are emailing us, please include a phone number we can call you on, if this is available.

Our fax number is +60 3 2178 4480



Putting things right

We strive to provide a high standard of service at all times. If you have a concern or complaint, we want to hear from you so that we have the opportunity to make it right. Please read our complaints procedure for more information about the process we follow when an official complaint is made.

Feedback and Complaints

We will comply with the Fair Insurance Code, which provides you with the assurance that we have high standards of service for our customers.