Call us on +64 9 359 1687
Our email address is nzassistance@aig.com
More information about assistance services can be found here.
We require a completed claim form to be submitted for all claims. Download a claim form using the button below. You can return a claim form to us by either:
Along with a claim form, you will need to supply provide supporting documentation. In all cases, you will need to provide evidence relating to how you met the policy eligibility criteria prior to departure, including a copy of your itinerary showing prepaid return tickets and a credit card statement showing that you were a cardholder when any payment towards pre-paid travel expenses were made (or for Business cardholders that pre-paid travel expenses were charged to your card).
In addition to evidence supporting your eligibility for and activation of cover you will also need to supply information relating to the claim itself.
Feel free to include any additional information that you feel is relevant to your case. If the claim form has insufficient space, you may attach a cover letter.
Our claims team is committed to providing fast and efficient settlement of your claim. We aim to: