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Have a question about your travel insurance, or general enquiry before your trip? The check your cover, policy information and FAQs pages might have your answer.
If you need further assistance with your policy enquiry, our friendly team is here to help.
(Monday - Friday 8 a.m. to 6 p.m. NZST. Closed Saturday and Sunday and national public holidays)
Need urgent help or assistance while travelling? Our global specialised team is available 24/7 to help when you need it most from every continent.
Phone: +64 (0)9 359 1687
Email: nzassistance@aig.com
This email address is monitored 24/7 as an alternative to calling. If you are able to receive a phone call, please provide a phone number where we can reach you.
More information about assistance services is available here.
Information about how to submit a claim, and the claims process can be found here.
If you have already made a claim and you'd like to get in touch with our claims team, you can call us on 0800 269 872 or you can email the claims team at nztravelclaims@aig.com
We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service for our customers. Please visit www.icnz.org.nz/individuals/about-the-code/ for more information.
